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I have 2 customers requesting a solution for the following situation. Both manufacturers offer Advanced Exchange. Customers may opt to receive a replacementunit prior to returning the defective unit. This is an important customer satisfaction feature...

We have a Rapid Replacement program for our customers. To be eligible the customer must provide a valid credit card. A replacement is shipped immediately. The credit card is only charged if the return is not received within 20 days. Most of the produ...