Getting error code E00106 while cancel CIM profile

[tatvaauthorize]

Hello All,

i am getting Error code E00106 while cancel CIM profile of user. Description text for error is like below.

The specified customer profile is associated with a subscription and cannot be deleted.

We have not associated any subscription with profile while create it using API.

can anyone tell how this happen and what should we do to resolve this error ?

Thanks!

[RichardH]

Hello @tatvaauthorize

Recurring billing subscription payment data was recently converted to customer profiles.  If there is an active subscription using the profile, it cannot be deleted.  Read more here: https://community.developer.authorize.net/t5/The-Authorize-Net-Developer-Blog/Important-Information-...

Richard

[tatvaauthorize]

Hello Richard,

can we find this API changes in latest CIM API document ?

how can we delete CIM Profile ?

Thanks!

[RichardH]

Hello @tatvaauthorize

You can find details on deleting a CIM profile here:  http://developer.authorize.net/api/reference/#manage-customer-profiles-delete-customer-profile

However, as I mentioned before, you will not be able to remove a profile if it is connected to an active recurring billing subscription.

Changes to the API to support this change are not yet available.

Richard

[tatvaauthorize]

Hello Richard,

Thanks for Reply.

1) Where can we see which ARB subscrption id is associated with CIM profile id using API ?

2) On which field / parameter you have associated Active ARB subscription with CIM profile id for merchant account ?

Thanks!

[tatvaauthorize]

Hello,

where we can see Which ARB subscription id associated with Profile id in getCustomerProfileRequest API response ?

Thanks!