Limitations on cards that can be used with CIM?

[unitedu]

We recently implemented CIM. We've had a lot of complaints of declines, and have found that they're H&R Block Mastercards, apparently some sort of prepaid or gift card. They're being declined when the test transaction is done to create a payment profile.

So are there limitation in what types of cards can be used with CIM?

[RichardH]

Hello @unitedu

Because these cards are not associated to an address the AVS check will fail.  In this case, you'll need to uncheck the setings for U in the Merchant Interface.

Refer to this post for more details: 

https://support.authorize.net/authkb/index?page=content&id=A516

Richard

[unitedu]

We actually don't use AVS at all, so that's not the problem.

[Joy]

Hi unitedu,

Can you please email developer@authorize.net and provide sample transaction IDs so we can check this for you.

Thanks,

Joy

[unitedu]

An e-mail has been sent. Thanks.