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No transactions are settling

We have not had any payment batches settle since 1/5 in our sandbox account. We have had multiple transactions submitted between then and now, but we have not gotten any settled batches.

chriswestrick
Member
4 REPLIES 4

Hello @chriswestrick

I've reported your issue to the operations team for analysis.

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Thanks,

Richard

RichardH
Administrator Administrator
Administrator

@chriswestrick

 

Can you provide your gateway id and a couple of sample transaction ids?  

 

If you prefer you can submit this information using our developer support contact form.

 

Richard

 

I appologize for the initial request, but it appears that the transactions that my testing team sent me are all e-check transactions, which do not settle in the Sandbox environment. My appologizes for not researching this before submitting the request.

chriswestrick
Member

Not to worry @chriswestrick.  

 

Best wishes