Refund (or equivalent) against captured transaction pending settlement

[colin]

According to the documentation, I can execute a refund against only a settled transaction.  Since transactions settle in a batch once daily, how would I handle a situation where I need to issue a refund, but the settlement is pending.  Do I have any options aside from waiting until the next day (after the settlement) to execute the refund?

I am using CIM, if that makes a difference.

[stymiee]

Simply void the transaction. It's prevents the transaction from being processed and won't even show on the customer's statement.

[cnptest82009]

How can I find out if I should use void or refund?  Do I have to look for the error of refund and if I get Response Reason Code 54 "The referenced transaction does not meet the criteria for issuing a credit" and then do the void, is there a better way?

[funnyhammer]

Can someone answer this or offer any guidance?  I'm up against the same issue.

Jonny

[stymiee]

If the transaction has not settled (this usually is the case if the transaction was run that business day) then you'll need to do a void. If the transaction has settled (this happens overnight) then a refund will be necessary.

[wwilkins]

Given an authorized transaction that may or may not have been captured is it safe to

try and refund the transaction and then void the authorization if the refund fails?

[Michelle]

Yes that should work. Or you could try to void the authorization and if that's unsuccessful, issue a refund. :smileyhappy:

Thanks,

Michelle

Developer Community Manager

[Yusuf]

where can i find code in classic asp for refund and void

[Michelle]

Hey Yusuf,

Check out our sample code page and select the appropriate integration method.

Thanks,

Michelle

Developer Community Manager

[Yusuf]

it does not have  example for refund using AIM and classic asp