Reversal of submitted payment with unknown status

[ThanosT13]

Hi All,

I am using AIM integration of authorize.net.
Given the following scenario, what is the recommended approach?

A user submits a payment. The data are collected and submitted to authorize.net for a Authorization and Capture transaction. Before receiving the response, a network error occurs, eg timeout, internet connectivity loss, etc. The result of the transaction is uknown. In POS world, the POS sends a Reversal transaction with its transaction Id, and then resubmits the payment. What should we do in the case of AIM integration? Void cannot be used, as the required field (refTransId) is uknown.

Thanks.

[RaynorC1emen7]

In that case. you probably need to login to the merchant account and search to see if the transaction was process.

Or use the Transaction Details API to search for the transaction.