SIM Relay Response Timeout

[pat1234]

I am encoutering an issue in which a user receives a timeout error about 1 out of 10 transactions.   The response form only returns a simple html page with success or failure message.  There are no links to javacsript/css/images in the response page.   I checked the server logs and there isn't any record in the apache logs of an attempted post request.   I have tried processing credit card transactions myself on the live site and get a response from 1-2 seconds.

I looked through knowledge base and made some changes based on suggestions but still receiving the occasional timeout error.

Any suggestion?  Maybe Apache/PHP post settings for faster response?

Thanks,

Pat

[TJPride]

Given that Authorize.net works for most people just fine, the lag looking up the domain is likely caused by something on your end, possibly slow nameservers and/or intermittent hosting lag. What hoster are you using, and is it shared hosting or virtual dedicated or what?

[ACuffman]

I'm getting this issue as well. I double and triple checked my Relay Reponse URLs, but after Sumitting the transaciton, I don't even see an incoming post in our Apache logs.

I've seen in other threads that Authorize.NET could be rejecting my SSL cert. I tried submitting the request without the cert, using http, and it did not throw the timeout error. I actually can't get it to throw the timeout error on http. On https, it always throws the error.

Is there a solution for this?

[RaynorC1emen7]

It could be your cert, where did you get it?

[ACuffman]

We purchased it from digicert http://www.digicert.com/

My Relay Reponse page is here https://www.lifestorybook.com/QA/CoveredBridge/FuneralPortal/PaymentRelay.aspx

[ACuffman]

I've tried several pages. They all seem to work fine as long as my Reponse Relay isn't using my cert. Otherwise, it always throws the "script timeout" error.

This is the first problem I've had with this cert. Are there any previous user problems that are similiar.

[Lance_43]

A SIM (Subscriber Identity Module) relay response timeout typically occurs when there's a delay in receiving a response from the SIM card during communication with a device or system. This can happen for various reasons, including network congestion, hardware issues, or software errors. Here's how you can troubleshoot and address SIM relay response timeout issues:

Check Network Signal: Ensure that the device has a strong and stable network signal. Poor network connectivity can cause delays in communication with the SIM card.

Verify SIM Card: Make sure that the SIM card is properly inserted into the device and is not damaged. A faulty or damaged SIM card can result in communication errors.

Restart Device: Try restarting the device to refresh its connections and settings. Sometimes, a simple reboot can resolve temporary communication issues.

Check SIM Card Compatibility: Ensure that the SIM card is compatible with the device and the network it's connected to. Using an incompatible SIM card can lead to compatibility issues and communication errors.