Hello. I am experiencing less than desireable response times (sometimes time outs) against both the Prod and Sandbox APIs. I can consistently reproduce 10-20 second response times using tools like Fiddler and Postman. Is this amount of time considered normal? See example below (17 second response time against Production)
ACTUAL PERFORMANCE
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ClientConnected: 18:14:36.134
ClientBeginRequest: 18:14:36.134
GotRequestHeaders: 18:14:36.134
ClientDoneRequest: 18:14:36.134
Determine Gateway: 0ms
DNS Lookup: 0ms
TCP/IP Connect: 0ms
HTTPS Handshake: 0ms
ServerConnected: 18:11:25.053
FiddlerBeginRequest: 18:14:36.134
ServerGotRequest: 18:14:36.134
ServerBeginResponse: 18:14:36.572
GotResponseHeaders: 18:14:53.588
ServerDoneResponse: 18:14:53.588
ClientBeginResponse: 18:14:53.588
ClientDoneResponse: 18:14:53.588
โ03-16-2018 06:25 PM
Does anybody else observe the same response times?
โ03-25-2018 02:33 PM
I'm doing some Hosted CIM to Accept Customer conversion testing in sandbox, and i am getting some failed responses. I'm guessing it's related to yesterday's update? https://status.authorize.net/#
โ03-25-2018 03:14 PM - edited โ03-25-2018 03:26 PM
wrote:I'm doing some Hosted CIM to Accept Customer conversion testing in sandbox, and i am getting some failed responses. I'm guessing it's related to yesterday's update? https://status.authorize.net/#
Interesting. Can I ask you what kind of response times you normally get from /xml/v1/request.api and your approx geolocation? I am finding it hard to get information from anyone, especially the Authorize team.
โ03-25-2018 03:52 PM
Your 10-20 second response times you are getting are really high.
I just posted some getCustomerProfileRequests to https://apitest.authorize.net/xml/v1/request.api
Here are the Postman response times, I'm in Ohio:
1265 ms
294 ms
260 ms
497 ms
317 ms
396 ms
โ03-25-2018 04:03 PM
I'm not a network expert, but if you do a "tracert apitest.authorize.net" in a command prompt, are there any network segments with high response times? Maybe there is a problem in between for you.
โ03-25-2018 04:07 PM