Slow Response Times (Prod and Sandbox)

[saustin]

Hello. I am experiencing less than desireable response times (sometimes time outs) against both the Prod and Sandbox APIs. I can consistently reproduce 10-20 second response times using tools like Fiddler and Postman. Is this amount of time considered normal? See example below (17 second response time against Production)

ACTUAL PERFORMANCE
--------------
ClientConnected: 18:14:36.134
ClientBeginRequest: 18:14:36.134
GotRequestHeaders: 18:14:36.134
ClientDoneRequest: 18:14:36.134
Determine Gateway: 0ms
DNS Lookup: 0ms
TCP/IP Connect: 0ms
HTTPS Handshake: 0ms
ServerConnected: 18:11:25.053
FiddlerBeginRequest: 18:14:36.134
ServerGotRequest: 18:14:36.134
ServerBeginResponse: 18:14:36.572
GotResponseHeaders: 18:14:53.588
ServerDoneResponse: 18:14:53.588
ClientBeginResponse: 18:14:53.588
ClientDoneResponse: 18:14:53.588

[saustin]

Does anybody else observe the same response times?

[BillTheCat]

I'm doing some Hosted CIM to Accept Customer conversion testing in sandbox, and i am getting some failed responses. I'm guessing it's related to yesterday's update? https://status.authorize.net/#

[saustin]

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wrote:

I'm doing some Hosted CIM to Accept Customer conversion testing in sandbox, and i am getting some failed responses. I'm guessing it's related to yesterday's update? https://status.authorize.net/#

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Interesting. Can I ask you what kind of response times you normally get from /xml/v1/request.api and your approx geolocation? I am finding it hard to get information from anyone, especially the Authorize team.

[BillTheCat]

Your 10-20 second response times you are getting are really high.

I just posted some getCustomerProfileRequests to https://apitest.authorize.net/xml/v1/request.api 

Here are the Postman response times, I'm in Ohio:

1265 ms
294 ms
260 ms
497 ms
317 ms
396 ms

[BillTheCat]

I'm not a network expert, but if you do a "tracert apitest.authorize.net" in a command prompt, are there any network segments with high response times? Maybe there is a problem in between for you.