The configuration with the processor is invalid. Call Merchant Service Provider

[scottbutler]

Hi,

We setup an ecommerce site for one of our customers about a year ago.  The site has been working fine but almost no traffic on it lately.  Last week, someone tried to make a purchase on the site and got the error "The configuration with the processor is invalid. Call Merchant Service Provider".

Can anyone tell me what this means and how to fix it?

Thanks,

Scott

[TJPride]

Maybe your Authorize.net subscription is active, but the merchant you're actually running the credit cards through is not? Are you using Authorize.net as your merchant as well, or someone else?