Dear Sir/Madam:
I am posting here in hopes of confirming that our company's, Conformal Systems LLC, Certified Solution Application (CSA) was received and complete.
I have precisely followed the instructions and requirements listed on your site,
http://developer.authorize.net/partners/solution/process/
http://developer.authorize.net/partners/solution/requirements/
as documented below.
I submitted the following completed documents via email to certify@authorize.net on October 1st, 2010:
- Authorize.Net CNP 3.1 Testing Criteria Guide
- Authorize.Net Partner Agreement (signed)
- Company Privacy and Security Document that describes our policies as they relate to this particular piece of software
Shortly thereafter I had one of my employees complete the Online Application and submit it the same day. After submission of the Online Application he received the following message from your site:
"Thank you for applying to the Authorize.Net Certified Solution Program. To confirm the receipt of your submission, we have sent this autoresponse to the contact and technical e-mail addresses provided in the application. Please allow 5-7 days for us to review your application."
Yesterday I followed up via email regarding the CSA with certify@authorize.net and developer@authorize.net since there is no method of contacting anyone over the phone about this process:
"Dear Sir/Madam:
I am following up to check on the status of the Certified Solution Application for our software, Emporium.
I would appreciate confirmation that the process is underway without any issues. Please contact me if there are any questions you need answered as part of this process.
Regards"
I have yet to receive a reply to either of the emails I sent October 1st or October 11th. It is currently the beginning of the 7th full business day since submission of all the forms and I don't have any confirmation that our CSA is complete, etc.
I would appreciate it if you could provide any of the following:
- confirmation that our CSA is complete and an update on its progress
- more accurate lead-time on the CSA approval process in the case that it is indeed longer than your autoreply indicated
- phone number where I can speak to someone about our CSA and its progress
I look forward to your reply.
Regards,
Jake
10-12-2010 07:20 AM
Hi Jake,
I've contacted our certification department, and they are checking on your application and will be in touch shortly.
Thanks,
Michelle
Developer Community Manager
10-14-2010 10:21 AM
Michelle,
Thanks for getting this moving.
Regards,
Jake
10-15-2010 06:16 PM