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batline · 03-24-2021

We've been using CIM and the transaction for credits. I can no longer find the api requirements for this api. Has it been 'discontinued' ?? We have been told to use api 'charge a customer profile' and use the trans type 'refund'. I am not seeing thi...

batline · 04-27-2016

we are trying to process tests from our test environment to the sandbox. We have had no problems until today when all of our test cards come back with a decline E00027. These are existing programs we've been using for years and nothing has changed on...

batline · 01-21-2015

In playing around with the new transaction I have 2 suggestions (requirements):The CIM module has 3 unique keys: Customer ID, email and Description. There is an element for profile and the ability to create a customer profile yet you only use the cus...

batline · 02-10-2012

web provider wants to use hosted CIM option and we won't have the card expiration date. Will this cause any problems with credits later when the card may be expired ? we have a hassle-free return policy for returns and are a mail-order business.

batline · 11-07-2011

Using CIM we're trying to process a partial authorization. We are passing extra optionsx_allow_partial_auth=TRUEwe submitted a $3 authorization on a card with a $20 balance. We are not receiving anything back for Requested amount or Balance on Card f...

batline · 05-05-2016

It started to work again the next day and we've not had any issues since.I assume it was something on your end.This ticket can be considered closed.thanks.

batline · 01-26-2015

as for the shipping profile I believe that was a duh moment on my part.I submitted to create a 2nd payment profile for the customer and kept the same shipping info as was already on file. Note: I was using the 'Request/Return/Try it form and didn't b...

batline · 01-21-2015

I'd also like to add that when I attempt to create a new payment profile under an existing customer profile I receive the following error: ShippingProfileId is not provided within Customer ProfileThe documentation states:"The CIM shipping profile ID....

batline · 08-16-2011

We've also been having this issue since 8/10. Cust Support says there is no resolution yet. Would appreciate any update/time estimate.

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Using CIM and Allow Partial Authorization. Why are we not getting back the card balance ??

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