ARBCancelSubscriptionResponse returns OK but doesn't cancel subscription

[barbutti]

Hi,

I've been using Authorize.net's ARB feature to keep track of subscriptions to a webapp for years now. Lately, I've noticed a really strange problem in Silent POST URLs vs. the ARBCancelSubscriptionResponse call.

The scenario:

* I use the Silent POST URL to keep track of declined transactions. If one gets declined, I cancel the account on my database and also on ARB.

The problem:

* Even though the ARBCancelSubscriptionResponse returns with a Successful message, by checking the ARB interface I notice that the account hasn't been cancelled.

This is happening using the official PHP SDK, with a simple call like:

<?php

$cancellation = new AuthorizeNetARB;
$cancel_response = $cancellation->cancelSubscription($subscriptionId);

?>

The XML I get in response for such SDK call is the following:

<?xml version="1.0" encoding="utf-8"?><ARBCancelSubscriptionResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><messages><resultCode>Ok</resultCode><message><code>I00001</code><text>Successful.</text></message></messages></ARBCancelSubscriptionResponse>

Anyone ever experience something like this?

[pvoigt]

I'm having the same problem using the SOAP api calls.

Steps:

1) Create a new membership.

2) Check status (status = active)

3) Cancel membership.

4) Check status (status = active)

If I try and cancel it again is gives me an error telling me it's already cancelled but the CheckStatus method call still returns active.

What gives??

[selectwv]

I know this is a really old thread, but I'm still noticing this issue and it's affecting business. Is there a fix for this?

[Joy]

Hi selectwv,

This previous discussion in the thread was due to an issue with how Status was returned in our API response, but this has been resolved, both <status> and <Status> are now displaying the same information.

Thanks,

Joy

[selectwv]

Thanks for the response. Actually I'm having the same problem that barbutti described. I'm using the PHP SDK, and after calling the cancelSubscription($subscriptionId) method in my Silent Post script, I get an XML response with resultCode = "Ok", message->code = I00001, and message->text = 'Successful.' When I check the status of this subscription in my authorize.net account, it still apears to be active. This only happens when using the Silent Post feature. When I call cancelSubscription() any other time it appears to work.