In the last few days every request to getCustomerProfileRequest using the email is returning the error:
Multiple records found. Please refine search options.
Our integration has been using that method with a unique email for many years now without a problem. Suddenly we aren't able to retrieve any profles. We did a check loading all profiles and looking for any duplicate emails and there are none. Does anyone know the cause of this and how to avoid it? We are working on a fix to store the profile id locally but that will likely take longer than what appears to be a new issue with the API.
05-28-2019 05:17 PM
No response from Authorize.net and no feedback and no changes to the integration and it magically just started working again. It would be nice to know what happened.
05-30-2019 09:28 AM
Hello @inverge
I checked with our support specialists and we have not made any system changes recently, nor do we have any similar reports escalated to them. Did you by chance open a case with support we could reference?
Richard
05-30-2019 10:25 AM
I haven't received any response from support with any case number.
05-30-2019 10:47 AM - edited 05-30-2019 10:48 AM