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CIM - getCustomerProfileRequest: Multiple records found.

In the last few days every request to getCustomerProfileRequest using the email is returning the error:

 

Multiple records found. Please refine search options.

 

Our integration has been using that method with a unique email for many years now without a problem.  Suddenly we aren't able to retrieve any profles.  We did a check loading all profiles and looking for any duplicate emails and there are none.  Does anyone know the cause of this and how to avoid it?  We are working on a fix to store the profile id locally but that will likely take longer than what appears to be a new issue with the API.

inverge
Member
3 REPLIES 3

No response from Authorize.net and no feedback and no changes to the integration and it magically just started working again.  It would be nice to know what happened.

inverge
Member

Hello @inverge

 

I checked with our support specialists and we have not made any system changes recently, nor do we have any similar reports escalated to them.  Did you by chance open a case with support we could reference?

 

Richard

 

 

I haven't received any response from support with any case number.

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