Intermittent issues with the sandbox

[HW]

Hi All,

I've integrated the Authorize.net API into an application that is currently in testing. We are using a sandbox account while in testing.

We have faced some intermittent issues with the sandbox environment. It works most of the time but sometimes it returns E00001 (An error occurred during processing. Please try again) and then starts working again after a few minutes.

Has someone else faced similar issues with the sandbox intermittently? Please share your experiences in this regard.

Thanks,

Hugh.

[RichardH]

Hello @HW

Which endpoint are you having trouble with, and can you share the entire response when you receive this message?

Richard

[HW]

Using the sandbox API at https://apitest.authorize.net.

Here's a request:

<?xml version="1.0" encoding="UTF-8"?>
<createTransactionRequest xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd">
  <merchantAuthentication>
    <name><![CDATA[3ehJ53ZZ]]></name>
    <transactionKey>xxxx</transactionKey>
  </merchantAuthentication>
  <transactionRequest>
    <transactionType><![CDATA[voidTransaction]]></transactionType>
    <refTransId><![CDATA[2248516495]]></refTransId>
  </transactionRequest>
</createTransactionRequest>

And here's the response:

<?xml version="1.0" encoding="utf-8"?><createTransactionResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><messages><resultCode>Error</resultCode><message><code>E00001</code><text>An error occurred during processing. Please try again.</text></message></messages><transactionResponse /></createTransactionResponse>

[RichardH]

How recently have you seen this error?

[HW]

@RichardH around 2 hours ago. But we have got a few of these over the week.

[RichardH]

We did experience an issue earlier today in the sandbox but was corrected.  Let us know if you continue to have trouble.

Richard