Is Live Environment Down? Keep Getting "Error connecting to AuthorizeNet" Since Friday!

[olimits7]

Hi,

I just noticed in my logs that I keep getting an "Error connecting to AuthorizeNet" message since Friday; is the "live" environment down?

I tested my sandbox environment and it works fine; so I'm not sure why this issue is happening on the "live" environment.

Thank you!

[RichardH · Accepted solution]

Hello @olimits7

If you are using our PHP SDK and have not updated since May 2015, you will likely need to update your cert.pem file. https://github.com/AuthorizeNet/sdk-php/tree/master/lib/ssl

As a reminder, we encourage developers to keep their platforms, services and tools up to date.

Richard

[olimits7]

Hi @RichardH

Yes, that worked...thank you for pointing me in the right direction!

Regards!

[ryantmoore]

What changed?  How do I fix this same issue.  The other user seemed to understand what you suggested, but I could use more instruction than what you gave him.  Are there instructions somewhere?  The gitub link was not clear to me.

[jwcarlton]

Same here as with ryantmoore... Chat Help sent me to that link, but I have no clue what to do with it. How do we install the new certificate?

[RichardH]

@ryantmoore @jwcarlton

You should be able to copy the cert.pem file to the same location in the SDK on your system.

Richard

[jwcarlton]

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@RichardH wrote:

@ryantmoore @jwcarlton

You should be able to copy the cert.pem file to the same location in the SDK on your system.

Richard

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How do I find the "location in the SDK"? I set up my Authorize.net system in 2011, so I'm lost.

I have a file named "cert.pem" at "/anet_php_sdk/lib/ssl". Is this what I'm replacing? Is it just an issue of opening the file in Notepad, pasting the new one, then re-uploading it?

There's also "am_private.pem" in the directory with my processing script.

[jwcarlton]

@ryantmoore, I think I figured it out.

I went to /anet_php_sdk/lib/ssl and found cert.pem on my server. I downloaded that for a backup, then opened the original in Notepad. Then I just copy-and-pasted from the link that Richard gave, replacing the original text.

A few areas of concern:

1. I had to save it as Unicode, where the default was ANSI; and

2. The original PEM filesize was 15,360 bytes, where the new one was 8,783 bytes.

But I uploaded the new one, anyway, then ran my original script... and it worked, no more issue :D

[sf_gray]

I am having same issue.  I downloaded the newest SDK, which has the new PEM file.  I am still getting the error?  Any suggestions? What could I be missing?

[sf_gray]

I even pased the file contents from the site into the pem file for good measure with the same  result. Error connecting to Authoirizenet.