Level 2 Data - Not Getting Level 2 Pricing from Bank

[DuaneTDAC1134]

Having an issue with our bank not giving us Level 2 Data pricing, blaming Authorize.Net for not passing the data.  

I'm passing the below fields:
• Tax
• Tax Exempt Status
• Duty
• Freight
• PO Number

If it's an out of state transaction, $0.00 tax and Tax Exempt is set to true.  Duty and Freight are always set to $0.00 and PO Number is set to "VERBAL"

This is a custom C# .NET application running with our CRM software.  

Has anyone had an issue with this?  Am I missing something?  A hidden setting in the account setup?  

Thanks for any help,

Duane

[3Dmerchant · Accepted solution]

Even if the level 2 data is getting there, merchant might not qualify for level 2 rates.  Are you 100% certain that failure to deliver the data is the reason? In the merchant reports, they should be able to look up reason codes for non-qualified.

Here are two common reasons it might not qualify:

• authorization expired
• authorization and settlement mismatch

[DuaneTDAC1134]

Thank you for your suggestions.  Having the bank looking now.

They did send over some reports, but nothing that shows the codes.  One trend we noticed, while some VISA cards did qualify, some did not, NONE of the Mastercards did.

[3Dmerchant]

What we can tell from that information is you're passing the data correctly, and it's OK for Visa.

That means there is another reason some don't qualify. There are limitations to any authorize.net API. For example, if the initial auth was for $1000, but seller only shipped partial and settled $800. The transaction will not qualify for level 2 rate.

The merchant should verify the MasterCard level 2 flag is turned on for the TID with the acquirer. If it is, the issue is other rules are not being met, since you are clearly sending the data.

PS - regarding codes- it depends on report; some show it, some might not have the capability to drill down to that level. Example below. Note, this is showing as a downgrade because DATA RATE III would be better.

DOWNGRADE QUALIFICATION                           REASON

MC COMMERCIAL DATA RATE II (US) BUSINE   HH2