Paypal Error

[AmericanWoman]

I am new to Authorize.net.

I am trying to enable Paypal in the Digital Payment Solutions area and it will saying Pending for about 15-20 minutes. Afterwards, an Error suddenly appears. This has happened about 5 times now.

Is anyone else having this issue?

This is what I am getting:

Thank you for adding PayPal to your Authorize.Net account.

Transaction Readiness:
Unfortunately, there has been an error while enabling your account to process transactions. You can disable PayPal by clicking the Disable button below, then attempt to re-enable PayPal. If the problem persists, contact Customer Support.

[bhav]

@AmericanWoman I have tried and i see the same issue in Sandbox. We have opened a ticket to internally track and investigate the issue. Sorry for the inconvinence.

-Bhavana

[DougWAI]

I have had your same issue. We first tried to activate the PayPal Digital Payment Solutions early November with your SAME error.

I did live chat with CSR at Authorize.NET thinking it was simple and now after a month without resolution; I’m not sure what to think.

I recommend starting a Merchant Support eTicket so they can realize how many people have this same issue.

It would be nice to see Authorize.NET post a different error message on their PayPal activation page because clearly you cannot disable and re-enable to fix the issue.

[AmericanWoman]

Good afternoon, Bhavana

So, even though I have a Paypal Business Account, I will not be able to use Paypal as a payment method on my website? Transactions will not submit properly?

I am still unable to enable Paypal in my Authorize account. Thank you.

[AmericanWoman]

Good afternoon, Doug

I agree this is very frustrating. Does this mean that even with a Paypal Business Account, we can't accept funds because it is not enabled on the end of Authorize.net?

[DougWAI]

Good afternoon,

It is unreasonable that Authorize.net is advertising PayPal integration availability and they know it hasn't worked for months on new accounts.

I am concerned that Authorize.net has no intention of fixing it. Or at least they have proven that it isn’t a priority. The crazy part is that it works fine in their sandbox system.

FYI, Doug

[bhav]

@AmericanWoman , @DougWAI I am checking with peer teams and will let you know by EOD today.

[bhav]

@AmericanWoman, @DougWAI We are very sorry for the inconvinence. We are still working on this issue. Will keep you posted.

[DougWAI]

Does anyone have an idea if this will ever be fixed?

[bhav]

@DougWAI We are sorry for the inconvenience. We are aware of this issue. Can you please post your emailID here? I am going to share the same with our customercare team so that they would communicate to you directly when the issue is fixed.

-Bhavana