SIM relay response not working

[rrhandle]

An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card. This transaction has been approved. It is advisable for you to contact the merchant to verify that you will receive the product or service.

That is the error I am getting.  I see there are many other posts here with the same problem.  Has anyone figured it out?  I am about to tell my client they made a horrible mistake signing up with Authorize.Net.  Having used other gateway companies, I have never had such problems.  Please tell me Authorize.Net has solved this problem, or that I should move on to a more reliable provider.

[stymiee]

This error almost always means you have an error in your relay response script or with your server. I have yet to see a relay response error being Authnet's fault.

What you need to do to troubleshoot it is pull up your relay response page directly and see if any error messages are given. If that works then you need to send a post request like Authnet does and see what happens then.

[rrhandle]

We do not have a server; we are on a shared hosting server (accuwebhosting).  Could this be the problem?

[stymiee]

It doesn't matter if it is shared hosting. As long as web pages can run on it it will suffice.

[rrhandle]

Our page comes up fine.  Could you explain "post request like Authnet does", I think the answer may be there.

[rrhandle]

I am not sure if this is what you meant, but I created a page that post to the same page my relay response should be posting to, and everything work fine.  So, can I assume everything is OK with the page I am relaying to?

[stymiee]

Authorize.Net will post a response to the relay response page with the same information as Silent Post. You will  to simulate that post information to verify you script is working properly.

[rrhandle]

Do you see anything wrong with this dump?

Learn more about the Authorize.Net Data Validation URL Tool.

REMOTE_ADDR:	64.94.119.5
REQUEST_METHOD:	POST
HTTP_REFERER:	none

Field Name Field Value

x_response_code	1
x_response_subcode	1
x_response_reason_code	1
x_response_reason_text	This transaction has been approved.
x_auth_code	VeIn3Y
x_avs_code	Y
x_trans_id	2153313400
x_invoice_num	20100614222346
x_description	Sample Transaction
x_amount	39.99
x_method	CC
x_type	auth_capture
x_cust_id	Doe-John 001
x_first_name
x_last_name
x_company
x_address
x_city
x_state
x_zip
x_country
x_phone
x_fax
x_email
x_ship_to_first_name
x_ship_to_last_name
x_ship_to_company
x_ship_to_address
x_ship_to_city
x_ship_to_state
x_ship_to_zip
x_ship_to_country
x_tax	0.0000
x_duty	0.0000
x_freight	0.0000
x_tax_exempt	FALSE
x_po_num
x_MD5_Hash	3479DBF0E62A5E6F9B613EBBEC7D8C21
x_cvv2_resp_code
x_cavv_response	2
x_test_request	false
__VIEWSTATE	/wEPDwUJNTgzNzQzMzgyD2QWBgIDDxYCHglpbm5lcmh0bWwFBTM5Ljk5ZAIFDxYCHwAFElNhbXBsZSBUcmFuc2FjdGlvbmQCBw9kFgICGQ8WAh4FdmFsdWUFDlN1Ym1pdCBQYXltZW50ZGQbgjLUp6x2n0aDhTEszAJ2cdqA5Q==
__EVENTVALIDATION	/wEWDgLGwe6LBwLe64HXAgL9gZXZBwL0yYqpAgLb3cajBQL5o+e2AgL648ayAwLE/PS0BgKelM/hBAK0l+rWDwLJn/hvApvN6o4EApHZpYcMArvZquUHYZtDkrDzsqXwQEhnc4FFri+rquU=
HiddenValue	Initial Value
buttonLabel	Submit Payment
x_method_available	true

[rrhandle]

Strange.  After I did the test dump, I replaced the relay_url with the original one that pointed to our site.  It worked.  I could actually see the page that was printing out all the fields, but the url read https://test.authorize.net/gateway/transact.dll.  Can someone explain why that url was showing?  None of the links in the menu on our site would work.

[stymiee]

That URL is showing because relay response uses your page but on Authnet's site. Your URLs are broken because they are relative URLs. You must use full URLs with relay response.