switching bank processor

[pmarangoni]

If we change bank processor, do we lose all our CIM data?

[MansourH]

Hi @pmarangoni,

Customer Profiles are tied to a given payment gateway account, if you're switching processor on the same payment gateway, you will still be able to access all your CIM data.


Mansour

[pmarangoni]

Does the same apply if we change merchant account? Is there a difference?

[MansourH · Accepted solution]

There is no real difference in this context, as long as you keep the same Authorize.net payment gateway, your CIM data remains accessible to you.

[pmarangoni]

Thanks

[pmarangoni]

It now looks like we are changing bank too, so this most likely means a new payment gateway. Is there any way to migrate CIM data to a new payment gateway?

[MansourH]

Changing bank? do you mean changing your merchant service provider? if, yes, you can still keep the same payment gateway.

Please feel free to contact Autorize.net customer support (https://support.authorize.net/s/article/How-do-I-contact-Authorize-Net)

Mansour

[niranjanadrs]

Hi @MansourH 

Would you be able to share your thought on queries?

https://community.developer.authorize.net/t5/Integration-and-Testing/To-clarify-on-why-TSYS-merchant...

Thanks,

Niranjanadevi R S