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If we change bank processor, do we lose all our CIM data?
Solved! Go to Solution.
โ12-15-2021 11:06 AM
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โ12-16-2021 02:48 PM
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Hi @pmarangoni,
Customer Profiles are tied to a given payment gateway account, if you're switching processor on the same payment gateway, you will still be able to access all your CIM data.
Mansour
โ12-16-2021 06:47 AM - edited โ12-16-2021 06:51 AM
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Does the same apply if we change merchant account? Is there a difference?
โ12-16-2021 01:44 PM
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โ12-16-2021 02:48 PM
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Thanks
โ12-16-2021 03:12 PM
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It now looks like we are changing bank too, so this most likely means a new payment gateway. Is there any way to migrate CIM data to a new payment gateway?
โ12-22-2021 08:42 AM
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Please feel free to contact Autorize.net customer support (https://support.authorize.net/s/article/How-do-I-contact-Authorize-Net)
Mansour
โ12-23-2021 02:15 AM
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โ01-06-2022 01:38 AM