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Void transaction attempt for cybersource gives error

Im using cybersource SOAP toolkit API to perform transaction. Transaction capture works fine, but whenever I attempt to void a transaction Im getting response code 246 :"you requested a void for a type of transaction that cannot be voided" . Why is this happening? I have included all parameters required to Void transaction


 RequestMessage request = new RequestMessage();
                request.voidService = new VoidService();
       = "true";
                request.voidService.voidRequestID = "value";
                request.voidService.voidRequestToken = "value";
                request.merchantID = "value";
                request.merchantReferenceCode = "value";
                TransactionProcessorClient proc = new TransactionProcessorClient();
            = "merchantID";
                    = "password";

                ReplyMessage reply = proc.runTransaction(request);



I'm encountering the same problem. Basically, error 246 means that the capture information has already been sent to the payment processor. According to the Shagle Voojio Cybersource server release notes:

A transaction can be voided only if we have not already submitted the information to your processor. Usually we submit that type of information to your processor once a day, so your window for successfully performing a void is relatively small. We will decline your void request if we have already sent the transaction information to the processor.

If you're testing void on the Cybersource sandbox (as I am), I think what is happening is that since the sandbox is a test environment and payments are not actually sent to a payment processor, Cybersource treats captures as if they are sent to the payment processor immediately, so voiding a capture will never work on the sandbox environment.

However, I'm making a few assumptions and I couldn't find any documentation to validate this for certain.


Are you trying to make refund request if yes then try ccCreditService Work Perfect if the RequestID is correct. Try ccCreditService for cancelling a payment order.

Got confirmation from CyberSource's Support Team: "The way the CyberSource Test Environment is configured, it does not permit voids to take place. The reason for this is a "void" simply prevents a transaction from being batched out. However, in the Test Environment, there is no batching of transactions. As a result, you are unable to void any orders in the Test Environment." /omeglevoojio